With this issue, please take notice of the following important updates to AFKL’s Covid-19 Policy (057/074 plated) :
1/ extension of the rebook/refund flexibility policy: for tickets issued prior 31JAN’22 with travel prior 30JUN’22
2/ the expiry of EMDs issued during 2020: these will expire very soon so action must be taken prior December 31st 2021
 |
GUADELOUPE ISLANDS: NON-STOP FLIGHTS FROM MONTREAL
As of November 24th, Air France will operate two direct flights per week from Montreal to Pointe-à-Pitre according to the schedule below. Let your customers discover the wonders of the Caribbean, sun, white sandy beaches and breathtaking landscapes.
Guadeloupe, a narrow territory that is part of the Lesser Antilles in the Caribbean Sea, comprises several islands with vastly different, unspoiled landscapes, all united under the French flag. To learn more about Guadeloupe Islands, click here.
On board service
Flights will be operated by an Airbus A320 with a complimentary onboard catering offer and a wide selection of drinks: hot or cold, still or carbonated, with or without alcohol.
In Business class, passengers can enjoy a delectable meal consisting of a hot dish, cheese, dessert, and a selection of bread. In Economy class, we offer a complimentary fresh sandwich.
| Flight | Capacity | From | To | Days |
| AF625 | 144 seats | YUL 13:00 | PTP 18:50 | Wednesday, Saturday |
| AF624 | 127 seats | PTP 15:20 | YUL 19:50 | Tuesday |
| AF624 | 127 seats | PTP 16:20 | YUL 20:50 | Friday |
WELCOME TO AIR FRANCE’S NEW LOUNGE AT MONTREAL-TRUDEAU AIRPORT
As mentioned in a previous newsletter, in August 2021, Air France unveiled its fully redesigned lounge at Montreal-Trudeau airport. In association with the Plaza Premium Group, the airline now offers Business class and Flying Blue Elite Plus customers a vast, elegant and welcoming space, promoting French-style hospitality to enhance their travel experience.
Passengers travelling in Economy or Premium Economy can also purchase lounge access subject to availability.
In an eco-responsible approach, Air France favours local and seasonal products for its catering offer. In addition, to limit the consumption of single-use plastic bottles, the airline provides its customers with water fountains, as well as plastic-free cutlery. To limit food waste, Business class travelers on the late evening flight may ask to have their meal tray intended for the aircraft served in the lounge instead.
Watch this video to discover the new lounge and its numerous features.
EXTENSION OF AIR FRANCE AND KLM’S COVID-19 POLICY
To keep on offering your customers more flexibility, Air France and KLM are extending the voluntary Covid-19 flexible policy for travels until June 30, 2022. This applies to all tickets purchased before or on January 31, 2022.
Travelers that have a ticket or book a new ticket for travel within this period will continue to have the flexibility to:
- Rebook according to the fare conditions, with no change fee involved
- Request a refundable voucher (EMD CDET), valid for one year from date of issuance
- Request a refund via a waiver code
All customers travelling on or after July 1, 2022, can rebook or request a refund according to the fare conditions of their booked ticket.
EMD CDET voucher expiring on December 31, 2021
The vouchers issued between January 1, 2020, and December 31, 2020, will expire on December 31, 2021. Customers have two options for using the EMD CDET voucher before December 31, 2021:
- Book a new ticket that needs to be issued before December 31, 2021, with any travel period in the future.
- Travelers that choose not to use their EMD CDET voucher can request a refund before December 31, 2021.
Visit AgentConnect.biz to learn more.
NETWORK OUT OF CANADA
Air France and KLM have adjusted their flight frequencies and destinations to/from Canada*.
New travel requirements departing from Canada
Due to the Federal Vaccination Mandate by the Canadian government, new changes mainly affect travelers departing from Canada.
Regardless of whether the final destination requires it or not, it is now mandatory to be fully vaccinated to board an aircraft at a Canadian airport.
Until November 29, 2021, there is a short transition period when travelers who don’t qualify as fully vaccinated will be able to travel if they can show a valid Covid-19 molecular test taken within 72 hours of travel. Click here to learn more
|
DELTA-AMADEUS AGREEMENT DELIVERS IMPROVED VALUE, CUSTOMER EXPERIENCE
| The multi-year, value-based distribution agreement leverages the Amadeus Travel Platform, allowing for more flexibility and choice. Amadeus and Delta Air Lines have announced a new global distribution agreement, providing travelers a full range of options via the Amadeus Travel Platform for enhanced retailing. |
| Through this new value-based distribution agreement, Amadeus-connected travel sellers will have access to the full range of Delta’s products. An optimized shopping display provides expanded product options on all flights, including attributes and ancillary services. This expands customer choice and allows the airline and its travel agency partners to deliver more value and relevant content for travelers. The Amadeus Travel Platform offers the broadest range of content across multiple channels so travel sellers and buyers can easily sell, shop and service Delta’s various products through a range of front-end solutions, including Amadeus Selling Platform Connect, Amadeus Web Services and the Cytric self-booking and expense solution. For the complete article click here |
DELTA DELIVERS MORE DESTINATIONS AND PREMIUM IN-FLIGHT EXPERIENCES TO EUROPE NEXT SUMMER
- Delta to offer the most trans-Atlantic flights from New York-JFK and Boston
- Delta Premium Select experience offered on every European flight for the first time
- More cities to rediscover with service restored to Brussels, Copenhagen, Edinburgh, Munich, Prague and Zurich
Customers planning next summer’s European vacation will discover more routes, premium seats and destinations in 2022, including a significant restoration of service in which Delta will offer the most flights to Europe from New York-JFK and Boston.
As the largest trans-Atlantic carrier from New York-JFK and Boston, Delta’s summer 2022 schedule will jump 90% in additional capacity across the pond, compared with summer 2021. In total, Delta plans to operate up to 73 daily flights to 25 destinations from 10 U.S. gateway cities. Including Delta’s partners Air France, KLM and Virgin Atlantic, customers have even more nonstop options to begin their travels with a total of 21 U.S. cities.
The extensive connectivity offered through Air France, KLM and Virgin Atlantic also means customers can seamlessly connect from Delta to 186 other destinations throughout Europe, Africa, the Middle East and India.
For the full article click here