Aloha,
As an agency that utilizes one of our GDS Partners we wanted to let you know about some important updates that are impactful to you.
Hawaiian Airlines has selected Amadeus as our next-generation technology partner. We are proud to announce this long-term investment in technology to provide an enhanced experience.
Firstly, we wanted to say “Mahalo” for your continued partnership. We also want to keep you up to date with information about upcoming events leading up to the April 18, 2023, Amadeus transition.
What is happening and Why?
Hawaiian Airlines has selected Amadeus as our next-generation technology partner.
The Hawaiian Airlines and Amadeus partnership will enable us to:
- Deliver a modern, efficient reservations solution for our front-line employees to aid customers in purchasing, changing, and using services.
- Provide our airport staff with a new, modern user experience to simplify complex tasks, resulting in more time to care for customers.
- Connect to the Amadeus Payment Platform, allowing us to integrate modern payment services to Altéa and provide new payment capabilities for our customers.
- Equip our teams with modern, seamlessly integrated technology that provides real-time access to data insights.
You can read more detail about our partnership in our news release.
When will this happen?
We will have a temporary scheduled system outage from April 18 at 3:30 p.m. HST through April 19 at 2:30 a.m. HST while we update our systems. During this time, functions related to making a new booking or changing an existing reservation will not be available to Agencies using GDSs, NDC API, Hawaiian Airlines Partner Portal, and GDS connections.
Who is this impacting and How?
This change will impact all Hawaiian Airlines indirect partners in various ways. See below for specific information relevant to you.
FAQs:
Before the cutover (timeframe leading into April 18, 2023)
Is there anything I need to do to prepare for the transition?
At this time, there is no action required from you or your team.
During the cutover (April 18, 2023)
What will happen during the outage timeframe?
Any PNR Messages will be queued and released after the outage.
After the cutover (Beyond April 18, 2023)
What will happen when I log into the GDS? What are the changes?
- The experience will be the same as before the transition.
- There will be no changes to your existing login.
- There will be no changes to your existing PCC.
- While your GDS Locator will remain the same, the associated Hawaiian Airlines Record Locator will change.
What happens to the existing Sabre PNR?
Travelers will be able to check in with their old Sabre PNR or new Amadeus PNR via kiosk and web after the cutover.
Our Reservations and Guest Service Agents will be able to reference and service Sabre PNRs after cutover.
Will there be any functional changes after the transition to Amadeus?
There will be a change in EMD structure for paid seats, each segment will require its own EMD.
Currently (old way) EMD’s are issued one per passenger for multiple flights within the itinerary. Post upgrade, there will be one EMD per seat, or flight, per passenger.
What’s Next:
In the coming weeks, we will continue to communicate new and relevant information to keep you plugged into what’s going on with the transition and how it impacts you.
On April 5, we will be sharing information regarding the PSS change with our guests and members and launching a dedicated resource page.