HK Express will cancel all flights to/from Busan and Jeju from 2 March to 24 March 2023.
Ticketing Arrangements:
There is no need for customers to contact us via our Customer Connect Team.
Affected passengers who booked directly with HK Express will receive a notification via email and SMS. For GDS booking, travel agencies will receive an UN status change message. They will be offered the following options (applicable to all flights within affected bookings with any sector cancelled).
- Option 1：Date / Time Change to the Same Destination
- Subject to seat availability
- One-time no change fee applies
- One-time no fare difference applies
- The change application must be made on or before the original departure date
- New trip must be within (+/-) 4 weeks of the original departure date and subject to flight availability.
- Please submit your request via https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight. This is applicable for all sales channels.
- Option 2: Reroute to Incheon (ICN)
- Subject to seat availability
- One-time no change fee applies
- One-time no fare difference applies
- The change application must be made on or before the original departure date
- New trip must be within (+/-) 4 weeks of the original departure date and subject to flight availability.
- Please submit your request via https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight. This is applicable for all sales channels.
- Option 3: Full Refund
- Application must be made on or before the original departure date.
- For B2B and API booking, please apply for the full refund via https://hkexpress-erefund.tpapac.io/en-US/erefund.
- For GDS booking, please submit your refund request via BSP Link / ASD / ARC (IAR), wavier code is not needed (For applying refund via ARC, please input “ANOAUTH” in ESAC field).
Please note that the above handling is not eligible for group booking, please contact groupdesk or sales team for inquiry.
Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.
We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.