We would like to share the recent O & D Violation cases that occurred in other regions as below.
Please inform and educate your teams not to violate KE’s O & D RM to prevent any debit memos and sanctions.
[ O & D Violation Case Study ]
1) MSC Violation Case
ㅇ For passengers travelling from China to Korea, must use the availability for China to Korea for booking
ㅇ However, the agency has used the availability from China to Americas or Europe to book lower RBD for China to Korea.
2) Check Point
ㅇ If the agency is holding a lower booking class than the current open booking class continuously, please be warned and take the necessary action.
3) Information on Debit Memo & Sanctions
ㅇ Please note that we will issue a debit memo of $600 per ticket for each violation case and we might block the KE system access.