We value your partnership with Air India and are committed to providing you with the best possible service.
To streamline our communication and assist you more effectively, we have established dedicated email addresses for your specific needs.
For any assistance you require from the Air India team, please reach out to us at:
intlagencyhelpdesk@airindia.com
This helpdesk is operational only during India office hours; hence, expect a lag in the response.
For any urgent and immediate query & resolution, refund of your ticket reissued by Air India, please continue addressing
emails to reservations.nyc@airindia.com (For queries from agents from the North and East Coast)
and chiai@airindia.com (For queries from agents from the Mid-West and West Coast).